Over the weekend my wife and I upgraded our cell phones.
We’ve had a family plan with T-Mobile for several years and had been fairly happy with it. Especially the price, both of our phones combined only cost us about $50/month. Lately we’ve both been having problems with the service, which makes me think T-Mobile is having network problems as opposed to one of us having a bad handset. For the last couple months we would make or receive calls and we would be able to hear the person on the other end but they would not be able to hear us, and like I said, it happened with both of our phones. Friday was the last straw, as I called my wife 4 times and we had problems each time.
So, Sunday we went to the local AT&T store. I would have rather gone to the Apple store but AT&T was closer and gave us an opportunity to look at other phones. Anyway, we bought 2 iPhones, which we activated once we got home. Activation was easy, but there was a little confusion on signing up for the family plan. One of the options in iTunes is to sign up 2 or more phones on a new family plan account. I assumed after I set up the first phone it would prompt me to set up additional phones, but this was wrong. After the first phone was activated there was nothing to tell me what the next step should be, so I plugged in the 2nd phone and selected the family plan option again. About half way through I realized it was going to create another separate account instead of adding the phone to the account I’d just created, so I started over and used the existing customer option to add a phone. I guess I was only a new customer for the first phone, which I suppose is true, but since the option I picked originally said activate multiple phones I assumed it would prompt me for multiple phones. In any case, it only took about 20 minutes to activate my first phone and transfer the number from my old one, and about a half hour for the second including time I wasted trying to figure out what I was doing wrong.
I have not called T-Mobile to cancel my old account. I had logged into their website to view my account information and find my account number prior to moving the phone numbers. After the new phones were fully activated I tried to log into the old account again to look for instructions on cancelling, and could not log in. The web page told me the numbers had been cancelled, so I’m thinking the account closed automatically.